Privacy Policy

We collect information in the following ways:

• Account information — name, email address, phone number, agency name, and billing details provided when you create a workspace or subscribe to a plan.
• Customer content — property listings, tenant and lease records, enquiries, financial entries, and other data agencies enter into the platform to run their business.
• Enquiry data— name, contact details, and messages submitted by prospective tenants or buyers through an agency's public website or enquiry forms.
• Usage data — log data, device and browser information, IP address, and how you interact with our website and product, collected automatically via cookies and similar technologies.

• To provide, operate, and maintain the AgentDesk platform and the websites it powers.
• To process payments, manage subscriptions, and send billing communications.
• To respond to support requests and communicate important service updates.
• To monitor, secure, and improve the performance and reliability of our product.
• To comply with legal obligations and enforce our Terms of Service.

Customer content (such as property listings, tenant records, and enquiries) belongs to the agency that created it. AgentDesk staff do not access this data except where necessary to provide support, investigate a reported issue, or maintain the security of the platform. We do not sell personal data to third parties.

We share data with a limited number of service providers who help us operate the platform — for example, hosting, email delivery, analytics, and payment processing providers — bound by confidentiality and data protection obligations.

We retain account and customer content for as long as a workspace remains active, and for a reasonable period afterwards to allow recovery of an account or to meet legal, accounting, or reporting requirements. Agencies may request deletion of their data by contacting us at the address below.

We use industry-standard technical and organisational measures — including encryption in transit, access controls, and regular backups — to protect data against unauthorised access, loss, or misuse. No system is completely secure, and we encourage agencies to use strong, unique passwords and to limit team access appropriately.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our website and product are used. You can control cookies through your browser settings; disabling some cookies may affect how the platform functions.

Depending on your location, you may have the right to access, correct, export, or request deletion of your personal data. If you are a tenant or prospect who submitted an enquiry through an agency's website, please contact that agency directly, as they control the data; we will assist agencies in fulfilling such requests where required.

AgentDesk is intended for business use by real estate agencies and is not directed at children. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and where appropriate, we will notify account holders directly.

Questions about this Privacy Policy or how we handle your data can be sent to hello@agentdesk.co.zw. AgentDesk is based in Harare, Zimbabwe.